Service Level Agreement
Uptime commitments and support response times
Service Expectations
Effective: March 19, 2026
On this page
Current posture
OpsCurb does not currently offer a formal uptime SLA, service-credit program, or 24/7 staffed support on self-serve plans.
If your team needs a contractual SLA, guaranteed response windows, or a custom support arrangement, contact sales@opscurb.com before relying on OpsCurb for those commitments.
Availability
OpsCurb is run as a production service and we aim to keep the dashboard and API reliably available, but we do not publish a hard uptime guarantee at this stage.
When maintenance is needed, we try to keep it short and low-impact. For significant customer-facing issues, we will communicate updates by email or directly in-product where practical.
Support targets
These are best-effort response targets, not contractual guarantees:
| Plan | Response target |
|---|---|
| Free | Within 2 business days |
| Growth | Within 1 business day |
| Scale | Same business day when possible |
| Enterprise | Custom by agreement |
For urgent production-impacting issues, email support@opscurb.com with URGENT in the subject line and include your account ID, affected workflow, and any relevant screenshots or errors.
Backups
Managed providers used by OpsCurb support routine backups and recovery features. We aim to keep sensible backup coverage in place, but we do not currently publish a formal recovery SLA or credit policy.
Changes
We may update these expectations as the product and support model mature.